• Business Systems Analyst

    Job Locations US-PA-Wilkes-Barre
    Job ID
    # of Openings
  • Overview

    We are seeking a talented and innovative Business Systems Analyst to join our growing team! If the following describes you, you may be the person we’re looking for:

    • Are you an analytical thinker?
    • Do you have a knack for puzzle solving?
    • Are you skilled at matching business problems to possible solutions?
    • Do you have good verbal and written communication skills?
    • Do you get a kick out of technology?
    • Do you enjoy working with people as much as databases?


    In this key role, the responsibilities include, but are not limited to:

    • Working with Business Units to analyze objectives and develop solutions to business need specifically related to Property & Casualty and Personal lines of business.
    • Suggesting software solutions to improve processes and efficiencies.
    • Translating business requirements, and working closely with Software Developers to ensure technical compatibility and user satisfaction.
    • Documenting system requirements by creating specifications and screen “mock-ups” using, Microsoft Excel, Microsoft Word, Flowcharting software, etc.
    • Creating project plans and driving projects to completion.
    • Testing new features and functionality by creating test scenarios and measurements.
    • Assisting technical documenters and Trainers as needed with software updates.
    • Working extensively with Microsoft Transact-SQL to satisfy Business Unit needs when possible as well as for testing and trouble-shooting.
    • Solving system related problems, such as malfunctions and program problems as reported by users.
    • Managing multiple projects and priorities.


    • Prior experience in the field required.
    • Working knowledge of Property & Casualty insurance, including Package, BOP, Umbrella, Excess, Commercial Auto, as well as Personal Lines, including homeowners preferred.
    • Regular hours of operation are Mon-Fri from 8-4:30 with the possibility of some evening and weekend work as needed.


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