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Customer Service Supervisor

Customer Service Supervisor

Job ID 
2018-1573
# of Openings 
1
Job Locations 
US-CA-Rancho Cordova
Category 
Customer Service/Support

More information about this job

Overview

Berkshire Hathaway GUARD Insurance Companies, an A+ Superior rated Insurance company.  We are seeking a Customer Service Supervisor who is interested in working in a dynamic, fast-paced environment. If you are motivated, customer-focused individual then our team might be right for you!

 

Description:

 

The Customer Service Supervisor is responsible for the direct oversight of the day-to-day activities related to the operations of Customer Service.

Responsibilities

  • Complete Call Monitoring and Real-Time Call Audits for the CSRs, who report directly to the Supervisor, to ensure proper call procedures are being followed.
  • Ensure adherence to established procedures, including Log In/Out Time, Not Ready Time, and Attendance
  • Mentor and coach CSRs, who report directly to the Supervisor, on a daily basis
  • Monitor Queues, adjust CSR skilling as needed and keep CSRs aware of calls waiting to maintain an appropriate Service Level.
  • Conduct interviews and be part of the hiring decisions.
  • Be a visible and approachable resource for the CSRs.

 

Qualifications

  • Prior Customer Service Supervisory or Team Lead experience
  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Ability to multi-task
  • Proficient use of a computer
  • Minimum of a high school diploma

About Us:

 

At Berkshire Hathaway GUARD Insurance Companies, we take great pride in bringing out the best in our employees guiding them along a career track of professional development and success!

 

Backed by our ultimate parent, Berkshire Hathaway Inc, we are aggressively expanding and enhancing our commercial lines products offerings with the goal of being the premier name for business insurance which creates opportunities for our staff! 

 

Some Highlights of our Benefits are:

  • Excellent working hours (Operating hours are from 8am-4:30pm M-F).
  • Generous amount of vacation and sick time. Closed on all major holidays.
  • 401K with company match and profit sharing.
  • A competitive healthcare package.
  • Tuition reimbursement after 6 months of employment. 
  • Be part of Berkshire Hathaway, one of world's most admired companies. We offer opportunities to advance your career!