• Collections Associate Trainee

    Job Locations US-PA-Wilkes-Barre
    Job ID
    # of Openings
  • Overview

    Berkshire Hathaway GUARD Insurance Companies, rated A+ (“Superior”) by the leading independent rating organization for the industry, is growing rapidly and has operations throughout the US. Corporate Headquarters located in Wilkes-Barre, PA, GUARD offers a variety of coverages backed by the unrivaled security of a Berkshire Hathaway Company! 


    We are seeking a Collections Associate Trainee who is interested in working in a dynamic, fast-paced environment. If you are motivated, customer-focused individual then our team might be right for you!


    The Collections Associate Trainee is responsible for updating Collection Agencies status’ and handling documentation requested from Collection Agencies for our Voluntary, VCAP, and Residual Market business.  The primary focus will be on past due workers’ compensation insurance accounts with an additional focus on BOP, auto, and disability policies. We are looking for someone who is organized, focused, and has the ability to work on different projects at one time. We are seeking a candidate that has the ability to work in a team environment. Strong organization and communications skills.

    • Management of accounts that are outsourced to collection agencies or attorneys
    • Handle documentation requests from collection agencies or attorneys
    • Provide superior customer service to internal and external customers
    • Correspond with collection agencies and internal personnel verbally or in writing on collection and other audit related issues
    • Assist in making collection calls on an “as needed” basis
    • Explain of audit results to insureds and agents
    • Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues


    • Excellent verbal and written communication skills
    • Exceptional interpersonal skills
    • Must have excellent problem solving skills
    • Bachelor’s degree or an equivalent combination of education and experience preferred
    • Proficient Computer skills are essential for this role

    About Us:


    At Berkshire Hathaway GUARD Insurance Companies, we take great pride in bringing out the best in our employees guiding them along a career track of professional development and success!


    Backed by our ultimate parent, Berkshire Hathaway Inc, we are aggressively expanding and enhancing our commercial lines products offerings with the goal of being the premier name for business insurance which creates opportunities for our staff! 


    Some Highlights of our Benefits are:

    • Excellent working hours (Operating hours are from 8am-4:30pm M-F).
    • Generous amount of vacation and sick time. Closed on all major holidays.
    • 401K with company match and profit sharing.
    • A competitive healthcare package.
    • Tuition reimbursement after 6 months of employment. 
    • Be part of Berkshire Hathaway, one of world's most admired companies. We offer opportunities to advance your career!


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