• Underwriting Services Representative

    Job Locations US-PA-Wilkes-Barre
    Job ID
    2018-1736
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    The Underwriting Services Representative is responsible for communicating over the phone and via webchat with agents regarding policy specific questions and processing policy changes from these channels of communication.  

     

    Responsibilities

    • Answer agent’s questions and process policy changes within your authority, while on the phone or chatting with an agent
    • Identify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting Unit
    • Have a good understanding of GUARD’s Underwriting Appetite
    • Utilize the Department One Note Procedure Manual
    • Utilize GUARD Insurance Group System Software, Internet and Agency Service Center to answer the call or chat

    Qualifications

    • Excellent oral and written communication skills
    • Attention to detail and accuracy are essential for this role
    • Proficient use of a computer
    • Flexible with work hours, as this team operates between 8:00 a.m. – 7:30 p.m. EST, Monday through Friday
    • Minimum of a high school diploma and previous customer service experience required

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