• Underwriting Services Representative

    Job Locations US-PA-Wilkes-Barre
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    The Underwriting Services Representative is responsible for communicating over the phone and via webchat with agents regarding policy specific questions and processing policy changes from these channels of communication.  



    • Answer agent’s questions and process policy changes within your authority, while on the phone or chatting with an agent
    • Identify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting Unit
    • Have a good understanding of GUARD’s Underwriting Appetite
    • Utilize the Department One Note Procedure Manual
    • Utilize GUARD Insurance Group System Software, Internet and Agency Service Center to answer the call or chat


    • Excellent oral and written communication skills
    • Attention to detail and accuracy are essential for this role
    • Proficient use of a computer
    • Flexible with work hours, as this team operates between 8:00 a.m. – 7:30 p.m. EST, Monday through Friday
    • Minimum of a high school diploma and previous customer service experience required


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