• Collections Associate Trainee

    Job Locations US-PA-Wilkes-Barre
    Job ID
    # of Openings
  • Overview

    Berkshire Hathaway GUARD Insurance Companies, an A+ Superior rated Insurance company.  We are seeking a Collections Associate who is interested in working in a dynamic, fast-paced environment. If you are motivated, customer-focused individual then our team might be right for you!

    The Collections Associate is responsible for assisting collecting on delinquent accounts for our Voluntary, VCAP, and Residual Market business.  The primary focus will be on past due workers’ compensation insurance accounts with an additional focus on BOP, auto, and disability policies.


    • Management of accounts that are outsourced to collection agencies or attorneys
    • Handle documentation requests from insureds, agents, and collection vendors
    • Provide superior customer service to internal and external customers
    • Correspond with agents, insureds and internal personnel verbally or in writing on collection and other audit related issues
    • Assist in explaining what resources are needed to resolve any issues with estimated audits
    • Review cash receipts report and provide appropriate updates regarding payment activity
    • Perform appropriate accounting entries to account for costs and fees associated with collection activity
    • Handle collections reporting process on all residual market accounts
    • Assist in making collection calls on an “as needed” basis
    • Assist in maintaining and update the Collections Policies and Procedures manual


    • Excellent verbal and written communication skills
    • Exceptional interpersonal and negotiation skills
    • Must have excellent problem solving skills
    • Bachelor’s degree or an equivalent combination of education and experience preferred
    • Proficient Computer skills are essential for this role


    About Us:


    At Berkshire Hathaway GUARD Insurance Companies, we take great pride in bringing out the best in our employees guiding them along a career track of professional development and success!


    Backed by our ultimate parent, Berkshire Hathaway Inc, we are aggressively expanding and enhancing our commercial lines products offerings with the goal of being the premier name for business insurance which creates opportunities for our staff! 


    Some Highlights of our Benefits are:

    • Excellent working hours (8am-7:30pm M-F).
    • Generous amount of vacation and sick time. Closed on all major holidays.
    • 401K with company match and profit sharing.
    • A competitive healthcare package.
    • Tuition reimbursement after 6 months of employment. 
    • Be part of Berkshire Hathaway, one of world's most admired companies. We offer opportunities to advance your career!




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