Underwriting Services Representative

Underwriting Services Representative

Location: Wilkes-Barre, PA

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we’re looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

• Generous vacation and sick time
• Closed on all major holidays
• Hybrid work schedule: Three days in the office, two days from home
• Healthcare benefits begin on your first day of employment
• 401K with company match and profit sharing
• Tuition reimbursement after six months of employment
• Discover opportunities to advance your career
• Be part of Berkshire Hathaway Inc., one of the world’s most admired companies

The Underwriting Services Representative is responsible for communicating over the phone and via webchat with agents regarding policy specific questions and processing policy changes from these channels of communication.  

• Answer agent’s questions and process policy changes within your authority, while on the phone or chatting with an agent
• Identify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting Unit
• Have a good understanding of GUARD’s Underwriting Appetite
• Utilize the Department One Note Procedure Manual
• Utilize GUARD Insurance Group System Software, Internet and Agency Service Center to answer the call or chat

• High School diploma or equivalent required
• At least 2 years of previous customer service experience 
• Proficiency with computers and strong typing skills
• Ability to work in a fast paced environment
• Capable of handling challenging interactions professionally and accurately
• Strong multitasking skills, managing up to three web chats simultaneously
• Team player with the ability to contribute to a positive team culture
• Adaptability to evolving underwriting guidelines is essential
• Excellent oral and written communication skills
• Flexible with work hours, as this team operates between 8:00 a.m. – 7:30 p.m. EST, Monday through Friday