Commercial Underwriting Supervisor

Berkshire Hathaway GUARD Insurance Companies provide Property & Casualty insurance products and services through a nationwide network of independent agents/brokers.  Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!  Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country.  Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity.  We are always in search of talented individuals to join our team and embark on an exciting career path!

BENEFITS

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.   You’ll be surprised by all we have to offer! 

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match and profit sharing
• Generous paid vacation and sick time
• Hybrid work schedule (three days in the office, two days from home)
• Work/life balance schedule – no nights or weekends/closed for all major holidays
• Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after six months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

We are currently searching for a Small Business Unit Supervisor to oversee a Team in Underwriting in our Parsippany, New Jersey office. If you are focused on technology, are attentive to detail, and provide solid customer service, then our team might be right for you!

Our Small Business Underwriting environment is fast paced, service oriented, and production driven. Underwriting Analysts are responsible for the verification of insured's operations and determining the acceptability of submissions from our agency partners, as well as maintaining service levels and providing superior customer service. 

The Small Business Unit Supervisor is responsible for the day to day operations of a Team, which includes, but is not limited to:

• Supervision and oversight of staff to include production, quality, and training for both new and existing staff
• Provides regular coaching and constructive feedback to staff
• Management of workflow and Service Levels
• Monitoring of daily production within the unit
• Regular communication with agents
• Responding to any escalated calls and/or e-mails

• Leadership ability
• Problem solving/analysis
• Excellent oral and written communication skills
• Strong organizational skills
• Proficient use of a computer
• Attention to detail and accuracy
• Bachelor’s degree or an equivalent combination of education and experience preferred
• Prior supervisory experience is preferred, but will consider a combination of insurance experience and prior work history in lieu of supervisory experience
• Must be able to work out of the field office in Parsippany, NJ with occasional travel to the Home Office in Wilkes Barre, PA