IT Infrastructure Engineer

Berkshire Hathaway GUARD Insurance Companies provide Property & Casualty insurance products and services through a nationwide network of independent agents/brokers.  Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!  Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country.  Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity.  We are always in search of talented individuals to join our team and embark on an exciting career path!

BENEFITS

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.   You’ll be surprised by all we have to offer! 

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match and profit sharing
• Generous paid vacation and sick time
• Hybrid work schedule (three days in the office, two days from home)
• Work/life balance schedule – no nights or weekends/closed for all major holidays
• Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after six months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

As an IT Infrastructure Engineer on our Technology Services Team, you will play a key role in the design, planning, and execution of projects related to GUARD's server, storage, backup, and virtualization environments in the cloud.  An ideal candidate should be able to understand and implement public cloud IaaS, PaaS and SaaS solutions, as well as analyze and resolve complex issues related to these areas. Monitor system performance and capacity and provide proactive remediation. Provide cloud services estimates and identify trends and opportunities for process and technology advancements to critical Infrastructure. Act as a technical escalation point for team members.

Responsibilities:

• Lead and participate in Azure cloud infrastructure projects.
• Design and implement infrastructure technical solutions that exhibit high levels of performance, security and scalability, while keeping any risks/impacts to the business in mind.
• Create, manage, and understand Azure resources such as app gateways, load balancers, storage accounts, Azure Files, app services, NSGs, virtual desktops/pools, backup/polices, Site Recovery, Azure Backup, etc.
• Deliver technical leadership in the engineering and architecture of GUARD's server, storage, and cloud infrastructure.
• Guide IT Administrators to ensure proper execution of project designs and ongoing conformity to policy.
• Ensures infrastructure meets compliance and security standards through audits and tools like Azure Policy.
• Ensures disaster recovery / backup solutions are operational, maintained and meeting the business needs.
• Ability to diagnose and resolve clound infrastructure related problems.
• Document systems, processes and/or procedures.
• Ability to respond to and investigate security alerts.
• Track industry trends and maintain knowledge of new technologies to better serve the enterprises architecture needs.
• Demonstrated experience in balancing multiple priorities and managing a variety of projects with strong attention to detail.
• Ability to mentor and knowledge share as needed to team members and peers.
• Availability after hours for critical systems maintenance\issues.
• Participation in on-call rotation.

• 5+ years of public cloud (Azure) engineering experience.
• Solid understanding and experience with Infrastructure as Code.
• Primary focus on security across all areas of responsibility.
• Deep understanding of Active Directory, DNS, DHCP, and Windows Server 2016-2022.
• Experience with Entra ID, Defender for Cloud, and compliance.
• Hands on administrative experience with SIEM technologies
• Knowledge of networking and an understanding of traffic flow, subnets, TCP/UDP, and IP communication.
• Familiarity with cloud backup and disaster recovery methodologies.
• IT service delivery mindset with a friendly and positive attitude.
• Excellent communication skills with an ability to articulate complex information in an easy to understand manner.