Business Process Engineer

Berkshire Hathaway GUARD Insurance Companies provide Property & Casualty insurance products and services through a nationwide network of independent agents/brokers.  Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!  Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country.  Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity.  We are always in search of talented individuals to join our team and embark on an exciting career path!

BENEFITS

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all.   You’ll be surprised by all we have to offer! 

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match and profit sharing
• Generous paid vacation and sick time
• Hybrid work schedule (three days in the office, two days from home)
• Work/life balance schedule – no nights or weekends/closed for all major holidays
• Longevity awards (every 5 years of employment receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after six months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

BH GUARD currently offers an excellent opportunity for a Business Process Engineer to guide our next stage of growth at Berkshire Hathaway Guard Insurance Companies. The position can be located in either Wilkes-Barre, PA, Philadelphia, PA, Parsippany, NJ, New York, NY, Chicago, IL, Dallas, TX, Scottsdale, AZ, Alpharetta, GA. 

The Business Process Engineer will play a pivotal role in driving process optimization and transformation within our organization. This individual will be responsible for analyzing existing processes, identifying opportunities for improvement, and implementing solutions to enhance efficiency, productivity, and customer/client satisfaction. The ideal candidate will have a strong background in business process management within the P&C insurance industry, with a keen eye for detail and a passion for driving continuous improvement.

Key Responsibilities:

• Process Analysis: Conduct comprehensive analyses of existing P&C insurance processes, identifying inefficiencies and improvement opportunities across policy administration, claims, and underwriting functions.
• Process Design: Assist in the design and propose improved processes that align with P&C insurance best practices and organizational goals.
• Implementation Support: Collaborate with cross-functional teams to implement new or improved P&C insurance processes, ensuring smooth transitions.
• Performance Measurement: Establish and monitor key performance indicators (KPIs) for P&C insurance processes to track improvements and identify areas needing attention.
• Change Management: Support change management initiatives by developing training materials and assisting in stakeholder communication.
• Project Management: Manage small to medium-sized process improvement projects within the P&C insurance context.
• Process Training: Design and deliver training programs for P&C insurance processes, ensuring that employees across different departments understand new or improved workflows. Develop comprehensive training materials and conduct workshops to facilitate the adoption of process changes.

• 3-5 years of experience in business process management, specifically within the property and casualty insurance industry.
• Deep understanding of P&C insurance value chain
• Proficiency in documenting P&C insurance processes, including creating detailed process flows, standard operating procedures, and training materials with meticulous attention to detail.
• Experience with business process management tools and software.
• Strong project management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or DMAIC.