Sr. Business Process Engineer

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Senior Business Process Engineer will be a key leader in driving strategic process optimization and large-scale transformation initiatives within our organization. This individual will be responsible for conducting in-depth analyses of complex, cross-functional business processes, identifying high-impact opportunities for improvement and innovation, developing and implementing comprehensive solutions to enhance efficiency, productivity, and customer/client satisfaction, as well as leading and mentoring junior team members.The position can be located in either Wilkes-Barre, PA, Philadelphia, PA, Parsippany, NJ, New York, NY, Chicago, IL, Dallas, TX, Scottsdale, AZ, Alpharetta, GA. 

Key Responsibilities:

• Lead complex, end-to-end analyses of existing P&C insurance processes, identifying inefficiencies and improvement opportunities.
• Lead the design and develop streamlined, efficient, and customer-centric business processes that align with organizational goals and P&C insurance industry best practices.
• Oversee the implementation of major process improvements across multiple teams, managing risks and ensuring business continuity.
• Drive organizational change management for significant process transformations, influencing stakeholders at all levels of the organization.
• Develop comprehensive performance management frameworks for processes, linking process improvements to key business outcomes.
• Mentor and develop junior team members, fostering a culture of continuous improvement and innovation.
• Build and maintain strong relationships with senior stakeholders across the organization, aligning process improvement initiatives with strategic business objectives.
• Oversee the development of training strategies for major process transformations. Design training programs for complex processes, and coach other team members in effective training delivery. Assess the impact of training initiatives on process adoption and performance.

• 5-8 years of experience in business process management, with a significant focus on P&C insurance processes.
• Deep expertise in P&C insurance claims processes and claims operations value chain.
• Advanced knowledge of process improvement methodologies (e.g., Lean, Six Sigma, BPM).
• Proven track record of successfully leading large-scale process improvement initiatives in P&C insurance.
• Strong leadership and team management skills.
• Excellent project management abilities, including experience with Agile methodologies.
• Advanced stakeholder management, communication, and influence skills.
• Ability to link and measure process improvements to key business outcomes in P&C insurance.