Legal Operations Supervisor

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

We are currently seeking a Legal Operations Supervisor to oversee a team of paralegals and legal assistants to support in-house attorneys, direct legal bill review, and conduct litigation management.  As a Legal Operations Supervisor, you will be key in creating processes and practices to improve daily efficiency and effectiveness of the claims legal operations team to create change and control costs.  The ideal candidate must be able to work independently and collaboratively with a team in a dynamic, fast-paced environment. If you are focused on technology, are attentive to detail, and demonstrate strong initiative, then our team might be right for you!

RESPONSIBILITIES

• Use e-billing software to review law firm and vendor invoices
• Review and verify accuracy of billing entries and supporting documentation
• Research and answer billing questions directly from law firms and vendors
• Investigate appropriateness of time billed on invoices
• Work with claims departments to improve litigation cost control
• Negotiate with law firms on rates, scope of work and litigation management
• Communicate with team on issues pertaining to attorney/firm rates, delays in billing, and all irregularities with entries and firm/vendor invoices
• Identifies improper and/or inappropriate billing and litigation practices
• Review and research appeal requests from law firms and vendors
• Perform on-site audits of law firms and vendors
• Ability to travel to field offices and law firms

• J.D. Preferred
• Prior experience with liability, property and/or auto claims
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Excellent time management skills with the ability to prioritize