Computer Systems Technician

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is hiring and we’re looking for talented individuals to join our team and establish a rewarding career with us. We are seeking a Computer Systems Technician to work out of one of these locations: Corporate Office in Wilkes-Barre, PA 
 
If you are focused on technology, have a passion for computer systems, motivated, customer-focused individual then our team might be right for you! The Computer Systems Technician provides frontline support to internal end users, which includes installing and trouble-shooting software applications, maintaining/upgrading PC hardware, and performing basic networking functions. 
 

Responsibilities:

• Responds to and addresses requests for technical assistance reported via help desk ticket system, telephone, email, or in person timely and professionally. Thoroughly documents progress and provides continued updates to customers and management through resolution. 
• Identifies, researches, and resolves a variety of technical problems and routine issues. Properly triages and escalates issues when assistance is needed. Applies diagnostic utilities to aid in troubleshooting.
• Installs and maintains hardware and peripheral components such as monitors, keyboards, printers and scanners on end user premises.
• Installs phone system software and provides technical phone support to onsite and remote users.
• Loads approved software applications such as operating systems, Microsoft Office, in-house applications, etc.
• Provisions employee laptop/desktop equipment and peripherals for new hires.
• Replaces/repairs defective hardware or damaged software packages.
• Provides tutorials as necessary on how users access our systems on-premises and remotely.
• Develops, demonstrates, and maintains working knowledge of Windows platforms including Autopilot and Intune.

• Working knowledge of standard computer hardware, software and peripheral devices.
• Working knowledge of Windows operating systems.
• Working knowledge of office operations and current technologies in telecommunications, data entry, and file management
• Laptop / Desktop Configuration
• Troubleshooting / Diagnostics of Hardware, Peripherals, & Software
• New User Setup / Onboarding
• Software Installation
• An IT Service Delivery friendly and positive attitude

Qualifications:

• Minimum of high school diploma required.  Bachelor’s degree in Computer Science, Management Information Systems, or related discipline preferred. 
• Minimum of one year of proven experience in a desktop support or technical support role
• Able to lift/move up to 50 pounds
• Must be able to travel to our field offices
• Certifications: A+, N+, or MCDST certification desired but not required.