Property Claims Representative

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Are you ready to make a difference in the world of property claims? Join our dynamic team as a Property Claims Representative and be at the forefront of providing exceptional service and support to our valued customers.

Key Responsibilities:

• Conduct thorough office investigations and adjust property claims with precision and care.
• Investigate losses and determine coverage including taking detailed statements from insureds and involved parties and reviewing inspection reports.
• Consistently deliver superior customer service via oral and written communication with internal and external parties.
• Obtain and review evidence, reports, and records to establish damages and reserves.
• Reconcile and negotiate claims to ensure fair, reasonable, and timely resolutions.
• Ensure payments are processed efficiently and accurately.
• Evaluate policies and contract language to identify coverage issues and draft applicable letters.
• Participate in Catastrophic claim handling protocols to ensure timely and effective resolution.
• Negotiate claim settlements with Attorneys and/or Public Adjusters.
• Actively participate in alternative dispute resolution including but not limited to appraisals, mediations, and settlement conferences.
• Maintain active oversight in collaboration with legal teams while continuing to adjust litigated files.
• Identify potential need for Subro/SIU involvement.

• Roughly 3 - 7 years of experience in adjusting property complex losses with potential damages in excess of $150,000.00.
• A bachelor’s degree is strongly preferred, high school diploma/GED is required.
• Comprehensive understanding of construction methodologies and mitigation protocols in the context of property losses, facilitating the accurate evaluation and adjustment of claimed damages.
• Experience with commercial and/or E&S claims preferred.
• Experience with Attorney/Public Adjuster represented and/or litigated files preferred.
• An adjuster license is preferred, or the ability to successfully pass the Texas Adjuster licensing exam upon hire and obtain and maintain any other adjuster licenses as required.
• Excellent written and verbal communication skills.
• Strong organizational and computer skills.
• Exceptional time management skills with the ability to prioritize tasks effectively.
• The ability to make decisions independently and multitask efficiently.