Property Claims Supervisor

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

We are seeking a Claims Supervisor that handles complex Property claims.

• Supervise a team of complex property adjusters.
• Manage meetings effectively and/or foster collaboration with others.
• Monitor adherence to established goals and benchmarks for the adjusting unit.
• Triage claims to the appropriate unit and adjuster.
• Evaluate reserve and settlement requests ensuring timeliness and accuracy.
• Negotiate claim settlements within authority limits.
• Demonstrates proficiency in presenting comprehensive claim files to management and/or team members for effective decision-making and resolution.
• Audit claim files for compliance.
• Alert management to observed trends.
• Review settlement activities for service and efficiency.
• Onboard, train, coach, and mentor the adjusting unit.
• Serve as a technical resource for the team.
• Assist in employee evaluations, promotions, and retention.
• Recognize developing personnel issues and act proactively.
• Maintain active oversight in collaboration with legal teams while continuing to adjust litigated files.
• Ensure the team is identifying subrogation opportunities and collaborate with the Subrogation department.
• Ensure the team is identifying potential claims requiring SIU involvement.
• Continually track and evaluate vendor performance.
• Demonstrates proper use of email, voicemail, and Internet systems.
• Expresses ideas/information accurately in oral and written form.
• Ability to deliver constructive feedback to team members in a concise form with clear direction.
• Ability to work collaboratively and independently.
• Attention to detail and ability to work under pressure.

• Roughly 3 - 7 years of experience in adjusting property complex losses with potential damages in excess of $150,000.00.
• Bachelor’s degree preferred, High School Diploma/GED required.
• Comprehensive understanding of construction methodologies and mitigation protocols in the context of property losses, facilitating the accurate evaluation and adjustment of claimed damages.
• Experience with commercial and/or E&S claims preferred.
• Experience with Attorney/Public Adjuster represented and/or litigated files preferred.
• Proficiency in MS Word, Excel, and Xactware Products.