Training Manager

About us:

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Training Manager (technical) is responsible for developing and executing training strategies that align with the Service and Delivery organization’s goals and improve employee capability and performance. This role ensures the delivery of effective learning and development programs across departments and supports a culture of continuous learning and professional growth.

Key Responsibilities

Training Strategy & Development

• Analyze current training needs based on organizational objectives, employee performance data, and workforce skill gaps.
• Design and implement a comprehensive training strategy covering onboarding, compliance, technical, soft skills, leadership, and professional development.
• Define learning objectives, content scope, instructional formats, and delivery timelines for all training programs.
• Align training programs with departmental goals, core competencies, and performance expectations.

Program Design & Delivery

• Develop training content using a variety of formats (e-learning, instructor-led, blended learning, workshops, etc.).
• Ensure all necessary documentation such as SOP and process documentation are created and up to date.
• Facilitate engaging and interactive training sessions personally or through internal subject matter experts (SMEs).
• Coordinate with department heads to tailor training modules to functional requirements.
• Partner with external training vendors, consultants, or institutions as needed.

Learning Management & Tools

• Maintain and update all training materials, manuals, e-courses, and records.
• Introduce innovative training technologies (e.g., AR/VR, gamification) when applicable.

Employee Onboarding

• Oversee and continually improve new hire onboarding programs, ensuring employees are effectively integrated into the company culture and operations.
• Work with HR and departmental managers to define onboarding schedules and training paths.

Evaluation & Reporting

• Establish KPIs to measure training effectiveness, learning retention, and business impact.
• Track and report on participation, feedback, certification rates, and ROI of L&D initiatives.
• Continuously improve programs based on evaluations, feedback, and best practices.

Stakeholder Engagement

• Collaborate with department heads, HRBPs, and senior leaders to align learning strategies with business priorities.
• Act as an internal consultant to advise managers on team development strategies.
• Promote a learning culture across the organization through awareness campaigns and communications.

Compliance & Certification

• Work with HR and other related areas to ensure mandatory and compliance-based training (e.g., safety, data protection, industry-specific regulations) is delivered and tracked.
• Develop and maintain certifications and training documentation for audit purposes.

Team Leadership & Collaboration

• Lead and mentor a team of trainers or instructional designers (if applicable).
• Build strong relationships across departments to identify training needs and evaluate program effectiveness.
• Support managers in developing coaching, feedback, and leadership capabilities.

Performance Management

• Goal Setting and Alignment: Set appropriate goals and effectively performance manage supervisors and team members. Ensure that individual and team goals contribute to overall company success.
• Coaching and Development: Provide ongoing coaching, mentoring, and support to employees to help them meet performance expectations and achieve their career development goals. Identify skill gaps and facilitate appropriate training opportunities.
• Performance Improvement Plans (PIPs): Work with managers to design and implement performance improvement plans for employees not meeting expectations. Provide guidance and follow-up to ensure progress is made.
• Conduct Performance Reviews: Lead and facilitate regular performance reviews, providing clear and actionable feedback. Work with managers to assess individual contributions, recognize achievements, and identify areas for improvement.

Qualifications:

• Bachelor’s degree in Human Resources, Education, Organizational Development, or related field.
• 5+ years of experience in training, learning and development, or talent management, with at least 2 years in a leadership capacity.
• Strong knowledge of adult learning theory, instructional design models (ADDIE, SAM), and learning evaluation methods (Kirkpatrick model).
• Proficiency in using Learning Management Systems (e.g., Moodle, SAP Litmos, Cornerstone, etc.) and digital content creation tools (e.g., Articulate 360, Adobe Captivate).
• Exceptional presentation, facilitation, communication, and interpersonal skills.
• Strong project management and organizational skills.

Preferred Certifications:

• Certified Professional in Learning and Performance (CPLP or CPTD)
• Instructional Design certifications or Agile Learning credentials

Key Competencies:

• Strategic Thinking & Business Acumen
• Communication & Presentation Skills
• Innovation & Creativity in Learning Design
• Analytical & Evaluation Skills
• Emotional Intelligence & Coaching Ability
• Time Management & Multitasking