Workers' Compensation Claims Supervisor (NY)

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

As a Claims Supervisor in our Complex Unit overseeing New York jurisdiction, lead a workers’ compensation claims team focused on quality, timeliness, compliance, and financial stewardship. You’ll coach adjusters, manage performance, and maintain a small caseload to stay connected to the work.

Key Responsibilities

• Team Leadership: Mentor and develop adjusters, conduct performance reviews, and ensure coverage for absences.
• File Quality & Compliance: Provide timely guidance, complete audits, and enforce state/NCCI standards.
• Financial Oversight: Maintain reserve adequacy, complete reinsurance reports, and monitor legal/ALAE costs.
• Complex Claim Management: Supervise high-value and denied claims, ensure timely updates, and escalate as needed.
• Operational Excellence: Use dashboards to track productivity, manage workflows, and support return-to-work initiatives.
• Continuous Improvement: Communicate policy changes, identify process enhancements, and foster team engagement.

What you’ll bring

• 5+ years in workers’ compensation claims, 2+ years in a supervisory or lead role (or equivalent experience).
• Experience handling NY jurisdiction.
• Active adjuster's license.
• Expertise in audits, reserves, compliance, and litigation strategy.
• Strong analytical, communication, and leadership skills; comfortable with data-driven tools.

Preferred: Multi-jurisdiction experience, mediation/settlement facilitation, and familiarity with RTW tools.