Claims Manager

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Claims Manager will oversee the Liability Claims Unit, ensuring the effective management of litigated complex claims with a focus on quality, compliance, and operational efficiency. This role involves strategic leadership, staff development, and collaboration with internal and external parties to achieve optimal claims outcomes.

Key Responsibilities:

• Lead, manage, and mentor a team of claims professionals handling Complex Liability throughout the United States.
• Review, analyze, and approve claim reserves to ensure adequacy, accuracy, and compliance with company guidelines.
• Monitor claim files for proper investigation, evaluation, negotiation, and resolution in alignment with best practices and legal requirements.
• Develop and implement training programs to enhance technical expertise and professional development of the claims staff.
• Conduct regular file audits to ensure adherence to company policies, regulatory requirements, and industry standards.
• Attend mediations, trials, and conferences
• Collaborate with internal departments such as Underwriting, Legal, SIU, and Actuarial to support claims handling strategies and business objectives.
• Provide technical guidance and support on complex, high-exposure, or litigated claims.
• Prepare and deliver reports on claim trends, key performance indicators, and departmental metrics to senior management.
• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and enhance service levels to our insureds.
• Works and manages preferred vendors to help assist in claim adjustment such as attorneys, accountants, and independent adjusters.

Qualifications

• Prior experience supervising litigated liability claims  
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Excellent time management skills with the ability to prioritize