Claims Supervisor

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Join our Early Intervention Unit (EIU) as a Claims Supervisor and lead a team managing lost time workers’ compensation claims across multiple jurisdictions. You’ll ensure timely, compliant claim handling, guide investigations and compensability decisions, and drive operational excellence through collaboration and continuous improvement.

Key Responsibilities

• Lead and support a team handling workers’ compensation claims.
• Oversee timely investigations and compensability decisions.
• Monitor claim progression, reserves, and accurate benefit calculations.
• Conduct monthly file audits to ensure quality and compliance.
• Identify training needs and provide coaching to team members.
• Use dashboards to track productivity and support return-to-work initiatives.
• Communicate process updates and foster team engagement.

What You Bring

• Equivalent experience in insurance, risk management, or related field, or a bachelor’s degree.

• 3+ years of workers’ compensation claims experience or comparable leadership experience.

• Strong knowledge of state-specific regulations and claims handling.

• Ability to lead teams, analyze data, and communicate effectively.

• Proficiency in claims systems and Microsoft Office Suite.

• Active adjuster license.

Preferred: Multi-jurisdiction experience and familiarity with return-to-work tools.