Learning Technology Administrator

About us:

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Learning Technology Administrator is responsible for the daily operation, configuration, and optimization of the organization’s learning technologies, including the Learning Management System (LMS), authoring tools, and other platforms. This role supports the delivery of training programs, ensures data integrity, and provides technical and administrative support to learners, instructors, and content developers. The role also leverages technology to ensure the efficiency and effectiveness of learning solutions.

Key Responsibilities:

LMS Administration

- Manage user accounts, permissions, and role-based access within the LMS.
- Maintain course catalogs, learning paths, and training assignments.
- Troubleshoot technical issues and provide Tier 1 support to users.
- Coordinate with IT and vendors to ensure system stability and integrations (e.g., SSO, HRIS sync).

Course Development & Content Management

- Build and configure courses using SCORM/xAPI-compliant content, videos, PDFs, and interactive modules.
- Collaborate with instructional designers and SMEs to develop/update and publish new/existing courses.
- Maintain a centralized content library and archive outdated materials.
- Oversee the usage of authoring tools and other learning technologies to create engaging and effective learning content.

Reporting & Compliance

- Generate and distribute reports on course completion, certification, and compliance metrics.
- Monitor training deadlines and send automated reminders to learners.
- Support audits by ensuring accurate training records and documentation.

Learner Support & Communication

- Serve as the primary point of contact for LMS-related inquiries and learner issues.
- Resolve access, navigation, and course enrollment problems in a timely manner.
- Develop and maintain user guides, FAQs, and training for system users.
- Provide onboarding support for new hires and managers on LMS navigation.

System Optimization

- Participate in vendor demos and system upgrades.
- Stay current on learning technology trends and recommend improvements.
- Leverage learning technologies to enhance the learner experience and improve training efficiency.

Qualifications:

- Bachelor’s degree in Instructional Technology, HR, Business, related field or 2+ years of experience administering an LMS (e.g., KnowBe4, Workday Learning, Cornerstone).
- Strong technical aptitude and familiarity with SCORM, xAPI, and LMS data structures.
- Excellent organizational, communication, and problem-solving skills.

Preferred Qualifications:

- Experience with compliance training and reporting in regulated industries.
- Familiarity with e-learning authoring tools (e.g., Articulate, Adobe Captivate).
- Knowledge of accessibility standards and mobile learning best practices.

Salary Range:

55,000-90,000 USD

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.