Underwriting Manager - Payroll Partner

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

We are currently seeking a Manager to oversee our Payroll Partner Underwriting teams.  This role will work closely with the VP of Underwriting to achieve the profitability and revenue goals of GUARD’s Payroll Partners. 

Key responsibilities include:

• Serve as primary point of contact for underwriting questions and escalations from our key Payroll Partner relationships.

• Partner with AVP of Payroll Strategic Partnerships to help drive written premium growth, retention, and partner engagement.

• Handle higher level referrals from the team supervisors, communicate new directives to the team, and work with management on underwriting strategies for these partnerships.
• Oversee the monitoring of submission and renewal volumes, team efficiencies, and service level metrics for the teams.
• Review and assess workflow and staffing needs for the teams, including coordination of training for both new hires and current underwriting staff.
• Review quality control audits to identify training opportunities and create performance improvement and coaching plans.
• Assist Implementation team in ensuring Underwriting Policies and Procedures Manuals are current and accurate.
• Travel to key relationships, moderate virtual agency meetings, and attend trade shows as needed.

• BA/BS degree preferred.
• Prior Supervisory experience required
• Technical insurance designations such as AU, API, CIC or CPCU designations preferred.
• Minimum of 5 years of underwriting experience.
• Advanced knowledge of property and casualty underwriting procedures, risk assessment, and practices.
• Skilled in Sales and Negotiation
• Familiarity with insurance policy language and forms.

• Solid understanding of key service metrics and various data tools.

• Proficiency in MS Word, Excel and PowerPoint.
• Strong time management, organizational, and prioritization skills with an ability to manage multiple projects.
• Excellent written and verbal communication abilities.
• Capable of collaborating effectively with individuals at all levels of the organization.
• Strong work ethic, independence, and dependability.
• Ability to develop and refine workflow processes.

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.