Senior Claims Business Process Engineer

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values:  accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits:

We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Senior Claims Business Process Engineer drives strategy, optimization, and transformation across the Property & Casualty (P&C) Claims organization. This senior‑level role leads a portfolio of cross‑functional process improvement initiatives, delivering measurable business outcomes tied to operational efficiency, customer experience, and claims financial performance.

Acting as a trusted advisor to Claims executives and functional leaders, the Senior Process Engineer influences enterprise decision‑making, leads complex discovery and design efforts, and ensures alignment across Operations, Underwriting, Technology, Data, Legal, and Compliance. This role requires deep process engineering expertise, P&C insurance claims experience, and the ability to manage senior‑level stakeholders in a dynamic operating environment.

Core Competencies

• Strategic thinking and enterprise perspective
• Ability to influence without authority at senior levels
• Portfolio planning and outcome management
• Advanced process engineering and system thinking
• Analytical rigor and operational acumen
• Exceptional facilitation and communication skills
• Change leadership and adoption management
• Customer‑centric and continuous improvement mindset
• High agency (i.e., ability to find ways to accomplish work without waiting for perfect conditions or blaming circumstances.)

Key Responsibilities

Strategic Leadership & Portfolio Ownership

• Own a multi‑initiative portfolio of process improvement, automation, and operational redesign efforts across the Claims lifecycle.
• Prioritize initiatives based on enterprise impact, resource needs, risk, and alignment with Claims strategy.
• Facilitate executive‑level discussions and provide recommendations grounded in data, operational insights, and industry best practices.
• Develop long-term process roadmaps that support scaling, digital transformation, and modernization of the Claims ecosystem.

Senior Stakeholder & Executive Management

• Engage, influence, and challenge senior leaders (VP/SVP/CXO-level) to drive alignment on vision, requirements, and process decisions.
• Translate strategic goals into actionable operational solutions that integrate business, technology, and customer perspectives.
• Lead cross‑functional governance forums, steering committees, and executive readouts.
• Build strong relationships across Claims, Underwriting, Technology, Finance, Legal, and Compliance to ensure seamless end‑to‑end processes.

Process Engineering & Operational Excellence

• Lead complex current‑state assessments of the claims value stream, identifying structural issues, friction points, and opportunities for digitization.
• Design future‑state workflows that reduce manual work, improve adjuster productivity, strengthen controls, and optimize severity outcomes.
• Apply Six Sigma, Lean, and continuous improvement methodologies to elevate organizational process discipline.
• Establish enterprise-level process standardization frameworks and operating models.

Data-Driven Insights & Impact Measurement

• Use operational and financial data to diagnose performance issues (cycle time, leakage, expense, workload, loss ratio impact).
• Establish and promote adoption of KPI frameworks, dashboards, and reporting structures to monitor portfolio performance.
• Quantify cost-benefit impacts of proposed solutions and communicate them to senior leadership.
• Partner closely with Data & Analytics & Actuarial teams on predictive analytics, AI/ML model implementation, and decision-support tools.

Technology Partnership & Claims Modernization

• Serve as a strategic business partner for Claims platform enhancements, workflow tools, and automation capabilities.
• Lead development of business requirements for enterprise technology initiatives and ensure alignment with future-state claims processes.
• Identify and champion opportunities for automation (RPA, workflow platforms, AI-driven triage, straight-through processing).
• Drive readiness planning, UAT oversight, operational rollout, and change adoption for major technology investments.

Change Leadership & Enterprise Adoption

• Oversee change management strategies to ensure sustainable adoption of new processes, tools, and governance.
• Develop executive communications, training plans, and process documentation for enterprise initiatives.
• Monitor post-implementation outcomes and iterate on solutions based on performance results and stakeholder feedback.

Required

• Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field.
• 5–8+ years of experience in process engineering, operations strategy, or business analysis — with significant experience in P&C Claims.
• Proven track record managing large, cross-functional portfolios and influencing senior leadership.
• Expertise in process improvement frameworks (Lean, Six Sigma, continuous improvement). Black Belt or similar credential preferred.
• Strong analytical capability, with experience using operational, financial, and customer experience data to inform decisions.
• Demonstrated ability to lead enterprise-scale transformation projects, technology modernization, and workflow redesign.
• Exceptional communication, facilitation, and executive storytelling skills.

Preferred

• Experience with Core P&C Insurance platforms.
• Familiarity with digital claims capabilities such as FNOL automation, AI triage, image analytics, and digital self-service.
• Understanding of compliance, regulatory requirements, and risk controls in P&C Claims.
• Experience working within Agile delivery and product management environments.

Salary Range

$150,000.00-$200,000.00

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.