Learning Technology Administrator

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

The Learning Technology Administrator is responsible for the daily operation, configuration, and optimization of the organization’s learning technologies, including the Learning Management System (LMS), authoring tools, and other platforms. This role supports the delivery of training programs, ensures data integrity, and provides technical and administrative support to learners, instructors, and content developers. The role also leverages technology to ensure the efficiency and effectiveness of learning solutions.

Key Responsibilities:

LMS Administration

- Manage user accounts, permissions, and role-based access within the LMS.
- Maintain course catalogs, learning paths, and training assignments.
- Troubleshoot technical issues and provide Tier 1 support to users.
- Coordinate with IT and vendors to ensure system stability and integrations (e.g., SSO, HRIS sync).

Course Development & Content Management

- Build and configure courses using SCORM/xAPI-compliant content, videos, PDFs, and interactive modules.
- Collaborate with other business units and instructional designers and SMEs to develop/update and publish new/existing courses.
- Maintain a centralized content library and archive outdated materials.
- Oversee the usage of authoring tools and other learning technologies to create engaging and effective learning content.

Reporting & Compliance

- Generate and distribute reports on course completion, certification, and compliance metrics.
- Monitor training deadlines and send automated reminders to learners.
- Support audits by ensuring accurate training records and documentation.

Learner Support & Communication

- Serve as the primary point of contact for LMS-related inquiries and learner issues.
- Resolve access, navigation, and course enrollment problems in a timely manner.
- Develop and maintain user guides, FAQs, and training for system users.
- Provide onboarding support for new hires and managers on LMS navigation.

System Optimization

- Participate in vendor demos and system upgrades.
- Stay current on learning technology trends and recommend improvements.
- Leverage learning technologies to enhance the learner experience and improve training efficiency.

Qualifications:

- Bachelor’s degree in Instructional Technology, HR, Business, related field or 2+ years of experience administering an LMS (e.g., KnowBe4, Workday Learning, Cornerstone).
- Strong technical aptitude and familiarity with SCORM, xAPI, and LMS data structures.
- Excellent organizational, communication, and problem-solving skills.

Preferred Qualifications:

- Experience with compliance training and reporting in regulated industries.
- Familiarity with e-learning authoring tools (e.g., Articulate, Adobe Captivate).
- Knowledge of accessibility standards and mobile learning best practices.

Salary Range:

$55,000-$90,000 

In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

Conshohocken, PA and/or Wilkes‑Barre, PA

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.