Workers Compensation Claims Operations Specialist

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Berkshire Hathaway GUARD Insurance Companies is seeking a Workers' Compensation Claims Operations Specialist to support and enhance the performance of our Workers' Compensation Claims operation. This role partners closely with Claims leadership to improve operational effectiveness, drive process improvement initiatives, establish quality controls, and support strategic projects that align with broader Property & Casualty Claims objectives.

The ideal candidate combines strong workers' compensation claims expertise with analytical skills, process improvement experience, and a passion for operational excellence.

• Bachelor's degree or equivalent experience required.
• 5+ years of Workers' Compensation claims experience preferred.
• Strong understanding of Workers' Compensation claims handling and adjudication practices.
• Demonstrated ability to analyze complex issues, identify root causes, and develop effective solutions.
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Access.
• Experience driving process improvement, operational excellence, or quality initiatives is highly desirable.

This role will ideally be based out of the following location: Wilkes‑Barre, PA.

Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.