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Collections Representative

Job Locations US-PA-Wilkes Barre
Job ID
2026-6746
# of Openings
1
Business Unit
Finance
Company
Berkshire Hathaway GUARD Insurance Companies

Overview

Good Things Start Here.
 
Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.
 
Good Things You Can Count On.
  • Hybrid schedule: 2 days remote / 3 in‑office
  • Predictable hours (no nights, weekends, or holidays)
  • Competitive pay + generous PTO
  • Medical, dental & vision starting day one
  • 401(k), tuition reimbursement & longevity bonuses

Responsibilities

The Collections Representative helps customers and insurance agents resolve past-due insurance balances, with a primary focus on workers’ compensation premiums. This role combines customer service, problem-solving, account management, and collections, offering an opportunity to build knowledge of insurance billing and premium processes while working with customers and internal teams.

What you'll do:

  • Manage collection activities for past-due workers’ compensation, Business Owner Policy (BOP), auto, and disability insurance accounts.
  • Communicate with policyholders and insurance agents by phone, email, and written correspondence to discuss outstanding balances, secure payment, and help resolve account concerns.
  • Set up, monitor, and follow up on payment arrangements, including installment plans related to premium audits and payroll-based policy changes.
  • Research and resolve billing disputes, audit questions, and other account issues by working with customers, agents, and internal business partners.
  • Help policyholders and agents understand premium audit results, premium calculations, account balances, and any documentation needed to resolve their accounts.
  • Coordinate accounts referred to third-party collection agencies or legal counsel, including responding to documentation requests from collection vendors and attorneys.
  • Prepare settlement recommendations and submit settlement offers to management for review and approval.
  • Maintain accurate records of account activity, customer communications, payment commitments, and resolutions.
  • Provide a high level of customer service while working toward collection goals and maintaining positive relationships with policyholders and agency partners.
  • Follow applicable company policies, procedures, and regulatory requirements.

 

Qualifications

  • High school diploma or GED required.
  • Previous experience in collections, finance, accounts receivable, customer service, insurance operations, or a related field is preferred.
  • Strong verbal and written communication, customer service, interpersonal, negotiation, and conflict-resolution skills.
  • Strong analytical and problem-solving skills with the ability to research account issues and work toward resolution.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications and the ability to learn insurance, billing, and collection systems.
  • Ability to work independently, use sound judgment, maintain confidentiality, and collaborate effectively within a team.
  • Knowledge of insurance billing, premium collections, workers’ compensation insurance, or premium audit processes is preferred, but not required.

Pay Rate:

Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA.
 

This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week. 

 

Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.

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